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What if I can't get into My Account?

Here is a list of common reasons why you might not be able to log into your account successfully and what to do about each of them. 

  • Mis-typed or incorrect username or password 
Be sure that your Caps Lock key is off. 
Re-enter your username and password. 
  • Expired Account
Your library card has an expiration date. If you don’t know it, you can get it from your local librarian. Sometimes a library card expires and the patron is not aware of it. 
  • Computer settings prevent access
Sometimes the internet security settings on a patron’s desktop or laptop computer will prevent successful 
login. Adding to a list of trusted sites will solve this problem. 
  • Computer firewall settings preventing access
Sometimes the firewall settings on a patron’s computer will block successful login. The solution to this will 
vary, depending on which firewall is installed and operating. 
  • Password error
Occasionally, a patron’s password in incorrectly changed at the local library. This can be remedied by contacting the local library. 
  • Attempting to log in at the wrong web site
C/W MARS moved to the new online catalog quite a while ago. A patron who has not visited the catalog in a long time  may have bookmarked the old catalog and may inadvertently try to log in there. The correct catalog address is:
  • 7. Incorrect barcode number
Under the old library system, many patrons had multiple library cards. Under the new system, these cards 
have been combined and one of the numbers made the primary number. The others are usually inactive. Inactive card numbers cannot be used to log in. Contact your local library for the active card number. 
  • 8. Patron Account blocked or barred

Patron accounts can become blocked or barred for a variety of reasons. This can be resolved at the local libraries.