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stay logged in

Troubleshooting the "Stay logged in" feature of the catalog

One of the features of the online catalog is the ability to stay logged into your library account even after you close your web browser. This allows you to open your web browser without the need to log into your library account again. The feature is enabled by checking the checkbox below the password text box on the log in screen.
 
Occasionally, people report they do not stay logged in after they close their web browser even though they have checked the box. If this ever happens to you, here are some tips to help you figure out why.
 
(If you are logging into your library account on a public computer or on any computer used by multiple people, it is a best practice always to log out of your library account before you close your web browser.)
 

Troubleshooting the ‘stay logged in’ feature in the online catalog

 
The “stay logged in” feature is dependent on cookies and can be affected by several things. The feature may not work if someone uses their web browser in “private” mode, with tracking disabled, or if they have their web browser set to clear history and cookies on closing.
 
Specific web browser issues which can interfere with “stay logged in”:
 
You can check which browser and browser version your patron is using. Generally, each browser has its own range of settings that can affect the “stay logged in” feature.
 
Internet Explorer:
In Internet Explorer 11, these settings can be found by clicking on the little gearwheel in the upper right corner of the browser frame. Click on the gearwheel and select Safety. Using any of the top four items under the Safety list will interfere with “stay logged in”.
 
Another place where settings can be enabled which will also interfere with “stay logged in” is under the same menu but select Internet Options. The General tab has a checkbox which, if enabled, will block “stay logged in”. 
 
Firefox:
In Firefox 37, these settings can be found in the top menu under Tools > Options > Privacy. Settings like “Tell sites that I do not want to be tracked” and “Never remember history” will interfere with “stay logged in”.
 
Chrome:
In Google Chrome 42, the settings can be found under the Chrome menu icon (three horizontal lines) in the upper right corner of the browser frame. Click on the icon, go to the bottom of the page and click “Show advanced settings”. There are settings under Privacy and, within Privacy, there are additional settings under “Content settings”. These settings are similar to both Internet Explorer and Firefox in their effect on “stay logged in”.
 

Checking to see if the catalog “stay logged in” cookie is present:

 
Internet Explorer:
Log in to your library account at http://catalog.cwmars.org . Make sure you have checked the “stay logged in” check box. If you are not sure, log out and log in again, checking the “stay logged in” check box.
 
In the menu bar near the top of the browser screen, click Tools and select “Internet options”.
 
Under the General tab, in the Browsing history section, click the Settings button.
 
In the Website Data Settings dialog box, click the View files button. In the list of files, you should see one that starts with the word “cookie”, followed by your name “@bark.cwmars.org”.
 
Close your web browser by clicking on the “X” in the upper right corner of the browser frame.
 
Open your web browser again and go to http://catalog.cwmars.org . You should find yourself still logged in. If you do not, something in your browser settings is interfering with the function and you will have to check your settings to unblock it.
 
Firefox:
Log in to your library account at http://catalog.cwmars.org . Make sure you have checked the “stay logged in” check box. If you are not sure, log out and log in again, checking the “stay logged in” check box.
 
In the top menu, click Tools, select Options, and select the Privacy tab in the Options pop-up. Click on the words “remove individual cookies” to see a list of cookies Firefox has accepted. In the list there should be one “catalog.cwmars.org” or “bark.cwmars.org”. Click on the little arrow to the left of the cookie, you will see at least two entries: one for session (“ses”) and one named “eg_loggedin”. Do not remove any cookies. Click the Close button to close the Cookies pop-up. Click the Cancel button in the Options pop-up to close it.
 
Close your web browser by clicking on the “X” in the upper right corner of the browser frame.
 
Open your web browser again and go to http://catalog.cwmars.org . You should find yourself still logged in. If you do not, something in your browser settings is interfering with the function and you will have to check your settings to unblock it.
 
 
Chrome:
Log in to your library account at http://catalog.cwmars.org . Make sure you have checked the “stay logged in” check box. If you are not sure, log out and log in again, checking the “stay logged in” check box.
 
Click on the Chrome menu icon (three horizontal lines) in the upper right corner of the browser frame. Go to the bottom of the page and click “Show advanced settings”. Under Privacy, click the Content settings button. In the Content settings pop-up window, click the “All cookies and site data” button. In the “Cookies and site data” pop-up, enter “cw” in the text box next to the “Remove all shown” button. At least one cookie should appear in the box showing the site “bark.cwmars.org”. Click on the little “X” at the upper right corner of the pop-up to close it. Do NOT click the “Remove all shown” button. Click the “X” at the upper right corner of the Content settings pop-up to close it.
 
Close your web browser by clicking on the red “X” in the upper right corner of the browser frame.
 
Open your web browser again and go to http://catalog.cwmars.org . You should find yourself still logged in. If you do not, something in your browser settings is interfering with the function and you will have to check your settings to unblock it.
 
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